The Phone Doesn't Go Unanswered
Friday at eight, every hand is in the kitchen and the phone keeps ringing. Those callers don't wait — they ring the next takeaway on the list. Your ServeLogic number answers on the first ring, tells them exactly where you stand, and texts them your ordering link.
It Knows Whether You're Open
Not a recorded message someone forgot to change. The line reads your live opening hours and kitchen status at the moment the call comes in, so what the caller hears is always true.
“Thanks for calling. Press 1 and I'll text you a link to browse our menu and order online, or press 2 to speak to the shop.”
“Sorry, the kitchen is flat out right now. We'll be taking orders again in about 20 minutes. Press 1 and I'll text you our ordering link so you can order for later.”
“Sorry, we're closed at the moment. We open again tomorrow at 4pm. Press 1 and I'll text you our ordering link so you can order when we open.”
A closed shop still captures the order. The customer taps the link, orders for tomorrow, and never rings anyone else.
It Recognises Your Regulars
Because you own your customer data, the line knows who is calling. Regulars are greeted by name and told exactly where they stand on your loyalty scheme — the kind of welcome a third-party platform can never give them, because those customers aren't yours on their system.
- Greets returning customers by name
- Tells them how close they are to their next reward
- Flags a reward waiting to be claimed
- Sends them straight to your site to use it
“Welcome back, Dave. You've got a reward waiting — you can claim it on our website when you order. Press 1 and I'll text you the link.”
And They Can Still Reach You
Some callers want a person, and they should get one. Press 2 rings your own phone — the number customers never see — and your staff hear “customer order call” before they answer, so they know it isn't another energy supplier.
If you're mid-order
After ten seconds the caller is offered a choice: hold while you finish up, or take the link by text instead. Staying silent keeps them holding — nobody has to press anything to wait for you.
If nobody can get to it
They aren't left ringing out. The line comes back, offers the ordering link, and the order still lands — placed online instead of over the counter.
A Local Number, Set Up For You
We provide a landline number in your own dialling code — an 01764 for Crieff, an 01382 for Dundee — so it reads as local to your customers. Keep your existing number for the people who already have it, or divert it across. Your own mobile stays private either way.
- Number in your own area code
- Live within minutes, nothing to install
- Your real number is never shown to customers
- Every call logged, with what came of it
How many calls did you miss last Friday?
Neither did we — that's the point. Once the line is live, you'll know.
Talk to us about your phone line